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OUR REFUND/EXCHANGE POLICY

We want you to be completely in love with your purchase! However it is important we have some rules with our returns and exchanges...

 

NEW // RETURNS : We will return on new items if returned to us within 14 days (excluding earrings or body care items due to hygeine regulations). 

To be eligible for a return all new items must be returned to us UNWORN, UNWASHED, UNPERFUMED in the same condition they were received, with TAGS STILL ATTACHED, including any tote bags.

Once you have made contact with us regarding a return please post back to us with tracking so we can follow its journey, and send us the tracking number.

Return to:

Fleetwood Collection

1694 Burwood Hwy,Belgrave,

Victoria, 3160

** ALWAYS ENCLOSE YOUR NAME AND ORDER NUMBER WITH RETURN/EXCHANGE**

POSTAGE:

The customer is responsible for return postage costs and tracking.

Unfortunately we will not be held accountable for lost items that do not make their way back to us or lost items due to Australia post.

Please note we will not be held accountable for wrong addresses given. It is the customer's job to check their address when ordering as once the parcel has left us it is out of our hands and with Australia post.

We will not be held accountable for expenses needed to redirect postage.

We are not held accountable for damaged goods in the post. All of our items are quality controlled rigorously before they leave us, and are packed securely and jewellery is well padded.

Damage due to postage needs to be dealt with through Australia post.

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NEW// EXCHANGES: We will happily exchange for another size or colour if we have it in stock, or any other item you would like to exchange for. Please contact us to confirm before returning to ensure we have your size/colour and we will happily hold whilst we await your returned item/s.

Once you have confirmed the exchange you would like with us, please send your item back with an enclosed prepaid satchel. We can then immediately post off your exchanged item when we receive your parcel.


VINTAGE/SAMPLES: The following information is for our vintage one-off clothing items. 

All sales are final. All vintage items are sold as is. Unfortunately we will not return or exchange on vintage one-off items. We do our utmost to give accurate measurements on these so please measure and consider this when buying. If you need any more measurements or information please ask us to make sure it will work for you before purchasing. Please note photos also make up part of the description.

Also please note that vintage items are not new and will not appear new - they have lived a long life and will have general wear and tear. We do our very best to describe all visible flaws but please do not expect a perfect item when purchasing original vintage or pre loved items.

PLEASE NOTE:    

- We will not return or exchange SALE/FLASH SALE or discounted items.

- We will not return or exchange JEWELLERY, or BODY CARE items.

- We do not exchange or refund VINTAGE items so read information and look at photos closely as they make up part of the description.

- At present we do not offer international returns, so please take this into account when ordering.

 

We do our very best to be fair, but please note we are running a busy shopfront and website and shipping items takes time and energy... so please read all measurements and descriptions before hitting the purchase button! 

Big Love xo