OUR REFUND/EXCHANGE POLICY
We want you to be completely in love with your purchase! However it is important we have some rules with our returns and exchanges...
VINTAGE: All sales are final. All vintage items are sold as is. Unfortunately we will not return or exchange on vintage one-off items. We do our utmost to give accurate measurements on these so please measure and consider this when buying. If you need any more measurements or information please ask us to make sure it will work for you before purchasing. Please note photos also make up part of the description.
Also please note that vintage items are not new and will not appear new - they have lived a long life and will have general wear and tear. We do our very best to describe all visible flaws but please do not expect a perfect item when purchasing original vintage or pre loved items.
NEW // RETURNS : We will return on new items if returned to us within 14 days (excluding earrings or body care items due to hygeine regulations).
To be eligible for a return all new items must be returned to us UNWORN, UNWASHED, UNPERFUMED in the same condition they were received, with TAGS STILL ATTACHED.
Once you have made contact with us regarding a return please post back to us with tracking so we can follow its journey, and send us the tracking number.
* We will accept returns of new stock only (with exceptions below).... within 14 days of purchase. Please make contact immediately via the website email to ensure an agreement is made, and exchange items can be held for you if required. If more than the 14 days have passed, then unfortunately we are unable to offer you a refund or exchange.
The customer is responsible for return postage costs and tracking.
Unfortunately we will not be held accountable for lost items that do not make their way back to us!
NEW// EXCHANGES: We will happily exchange for another size or colour if we have it in stock, or any other item you would like to exchange for. Please contact us to confirm before returning to ensure we have your size/colour and we will happily hold whilst we await your returned item/s.
Once you have confirmed the exchange you would like with us, please send your item back with an enclosed prepaid satchel. We can then immediatley post off your exchanged item when we receive your parcel.
- We will not return or exchange SALE/FLASH SALE or discounted items.
- We will not return or exchange JEWELLERY, or BODY CARE items.
- We do not exchange or refund VINTAGE items so read information and look at photos closely as they make up part of the description.
We do our very best to be fair, but please note we are running a busy shopfront and website and shipping items takes time and energy... so please read all measurements and descriptions before hitting the purchase button!
Big Love xo
** ALWAYS ENCLOSE YOUR NAME AND ORDER NUMBER WITH RETURN/EXCHANGE**
Our postal address for returns/exchanges is:
Shop 1694 Burwood Hwy,
Belgrave, Victoria, 3160