OUR REFUND/EXCHANGE POLICY
We want you to be completely in love with your purchase! However it is important we have some rules with our returns and exchanges... Please read carefully.
TERMS AND CONDITIONS
- We will not return or exchange SALE/FLASH SALE or discounted items.
- We will not return or exchange JEWELLERY, or BODY CARE/HEAD WEAR items.
- We do not exchange or refund VINTAGE/ONE-OFF VINTAGE UPCYCLED/SAMPLE/PRE-LOVED items so read all information and look at photos closely as they make up part of the description.
- At present we do not offer international returns, due to the Pandemic and time it takes for items to return to us, so please take this into account when ordering.
NEW // RETURNS : We will refund on new items if returned to us within 14 days (excluding the above- mentioned items).
- Please send us an email to request a return within 4 days of receiving and trying on your item.
- To be eligible for a return all new items must be returned to us UNWORN, UNWASHED, UNPERFUMED in the same condition they were received, with TAGS STILL ATTACHED. (If you purchased a blockprinted garment in a matching cotton tote bag, or silk bag, this must be returned also.)
-- Once we have confirmed it fits within our policies via a reply email, please post back to us with tracking so we can follow its journey, and then send us the tracking number so we can follow its progress.
-- When we receive the item we will check fully, and then refund you via the method you paid, or cancel any Afterpay via our portal. (Please note Afterpay will then cancel your payments).
- We reserve the right to reject a return if it does not meet the abovementioned criteria.
NEW// EXCHANGES: We will happily exchange for another size or colour if we have it in stock, or any other item you would like to exchange for. We will do this within 14 days of you receiving the item only. WE will not accept exchanges if 14 days has passed since you receiving your goods.
Please contact us to confirm before returning to ensure we have your size/colour and we will happily hold whilst we await your returned item/s.
ONCE YOU HAVE CONFIRMED THE EXCHANGE YOU WOULD LIKE WITH US, PLEASE SEND YOUR ITEM BACK WITH A SELF ADDRESSED PREPAID SATCHEL. WE CAN THEN IMMEDIATELY POST OFF YOUR EXCHANGED ITEM WHEN WE RECEIVE YOUR PARCEL.
1694 Burwood Hwy,Belgrave,
** ALWAYS ENCLOSE YOUR NAME AND ORDER NUMBER WITH RETURN/EXCHANGE**
VINTAGE/SAMPLES: The following information is for our vintage one-off clothing items.
All sales are final. All vintage items are sold as is. Unfortunately we will not return or exchange on vintage one-off items. We do our utmost to give accurate measurements on these so please measure and consider this when buying. If you need any more measurements or information please ask us to make sure it will work for you before purchasing. Please note photos also make up part of the description.
Also please note that vintage items are not new and will not appear new - they have lived a long life and will have general wear and tear. We do our best to describe all visible flaws but please do not expect a perfect item when purchasing original vintage or pre loved items.
Our upcycled pieces from vintage fabrics will also not appear brand new. These are made from old fabrics that are re-imagined into new pieces, and as such may have loose threads, inconsistencies in colour, pattern.... some marks, fading etc. We believe this makes each piece unique and one-of-a-kind. If you are wanting a new perfect item, our upcycled pieces are perhaps not for you.
We do our very best to be fair, but please note we are running a busy shopfront and website and shipping items takes time and energy... so please read all measurements and descriptions, and view all phots carefully before hitting the purchase button!
Big Love xo
-- We post every Monday, Wednesday and Friday and use Australia Post. You can follow your package by copying the tracking number we provide you into the Australia Post website.
-- We will always send you a tracking number through the website so please check your junk mail if you have not received it!
-- The customer is responsible for return postage costs and tracking.
-- Unfortunately we will not be held accountable for lost items that do not make their way back to us, or items that do not reach you.
- In the unfortunate event an item does not reach you, a case must be set up with Australia post whereby they will investigate the situation (we are more than happy to set up a case for you). Once this happens it is in Australia Post hands and we can not reimburse you until they deem the item lost. Once they do inform us the item is deemed lost after their investigation, we will reimburse you costs up to $100 plus shipping if you have not purchased extra cover. These are extremely rare circumstances but do unfortunately at times happen.
-- Please note we will not be held accountable for wrong addresses given. It is the customer's job to check their address at checkout when ordering as once the parcel has left us it is out of our hands and with Australia Post.
-- We will not be held accountable for expenses needed to redirect postage.
-- We are not held accountable for damaged goods in the post. All of our items are quality controlled rigorously before they leave us, and are packed securely and jewellery is well padded.
-- Damage due to postage needs to be dealt with through Australia post via setting up a case.
- Please note if Extra Cover is not purchased for anything valued over $100, unfortunately if your parcel gets lost, you will only be re-imbursed $100 plus postage. This is a rule with Australia Post and is unfortunately out of our hands, so please be aware when purchasing goods valued over $100. Extra Cover is $15 and is rule from Australia Post to cover goods valued at over $100.
-- Please consider emailing us to purchase EXTRA COVER/INSURANCE which costs $15 AUS with Aust Post. In the unfortunate event that your parcel gets lost and you have not purchased extra cover, we will only be able to reimburse you $100 in total plus postage, regardless of the total you have paid. This is very important as unfortunately it is the total amount that Aust post will reimburse us to reimburse you, if only standard postage was purchased. This can not and will not be reimbursed by us until a claim is complete with aust post and they have deemed the package lost.
-- If you also contact us to ask for a cheaper cost for customs clearance in your country, and your parcel is deemed lost, we also can unfortunately only reimbursde you the customs value notated plus postage. We are more than happy to do this if asked as customs costs can be huge, but please understand the risk.
-- As stated above, we are currently not accepting international returns or exchanges.
- The carrier we use is Australia Post. We are not responsible for any hold ups or redirections, or time constraints that may occur with them. If you are wishing to keep an eye on your package, you can use the tracking number we provide and copy it in to the Australia Post website under 'track and item'.