Returns / Exchange Policy.

We want you to be completely in love with your purchase! However it is important we have some rules with our returns and exchanges...

 

VINTAGE: All sales are final. All vintage items are sold as is. Unfortunately we will not return or exchange on vintage one-off items. We do our utmost to give accurate measurements on these so please measure and consider this when buying. If you need any more measurements or information please ask us to make sure it will work for you before purchasing. 

Also please note that vintage items are not new and will not appear new - they have lived a long life and will have general wear and tear. We do our very best to describe all visible flaws but please do not expect a perfect item when purchasing original vintage or pre loved items.

NEW // RETURNS : We will return or exchange on new items if returned to us within 14 days (excluding earrings or body care items due to hygeine regulations). 

To be eligible for a return or exchange all new items must be returned to us UNWORN, UNWASHED, UNPERFUMED in the same condition they were received, with TAGS STILL ATTACHED.

 

Please Note:

* We will accept returns of new stock only.... within 14 days of purchase. Please make contact immediately via the website email to ensure an agreement is made, and exchange items can be held for you if required. If more than the 14 days have passed, then unfortunately we are unable to offer you a refund or exchange. 

The customer is responsible for return postage costs and tracking.

Unfortunately we will not be held accountable for lost items that do not make their way back to us!

NEW// EXCHANGES: We will happily exchange for another size or colour if we have it in stock, or any other item you would like to exchange for. Please contact us to confirm before returning to ensure we have your size/colour and we will happily hold whilst we await your returned item/s.

All return postage is the responsibility of the buyer.

PLEASE NOTE:    

- We will not return or exchange SALE or discounted  items.

- We will not return or exchange earrings, or body care items.

 

We do our very best to be fair, but please note we are running a busy shopfront and website and shipping items takes time and energy... so please read all measurements and descriptions before hitting the purchase button!

Big Love xo

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© 2017 Fleetwood Vintage Collection

1694 Burwood Hwy, Belgrave VIC 3160