Returns / Exchange Policy.
We want you to be completely in love with your purchase! However it is important we have some rules with our returns and exchanges...
VINTAGE: All sales are final. All vintage items are sold as is. Unfortunately we will not return or exchange on vintage one-off items. We do our utmost to give accurate measurements on these so please measure and consider this when buying. If you need anymore measurements or information please do so to make sure it will work for you before purchasing.
Also please note that vintage items are not new and will not appear new - they have lived a long life and will have general wear and tear. We do our very best to describe all visible flaws but please do not expect a perfect item when purchasing original vintage or pre loved items.
NEW: To be eligible for a return or exchange all new items must be returned to us UNWORN, UNWASHED, in the same condition they were received, with TAGS STILL ATTACHED. Please Note -
* We will NOT accept returns on our FREE SIZE items as full measurements are given for these. Please measure yourself and ask us questions if needed before purchase, we are more than happy to give extra details!
* We will accept returns of new SIZED STOCK only.... within 14 days of purchase if contact is made immediately via the website email to ensure an agreement is made. If more than the specified days have passed, then unfortunately we are unable to offer you a refund or exchange. The customer is responsible for return postage costs and tracking.
Unfortunately we will not be held accountable for lost items that do not make their way back to us!
EXCHANGES: We will happily exchange for another size or colour if we have it in stock. Please contact us to confirm before returning to ensure we have your size/colour and we will happily hold whilst we await your returned item/s.
All return postage is the responsibility of the buyer.
PLEASE NOTE: - We will not return or exchange SALE items.
- We will not return or exchange earrings, or body care items.
We do our very best to be fair, but please note we are running a busy shopfront and website and shipping items takes time and energy... so please read all measurements and descriptions before hitting the purchase button! Big Love xo